Since operations began in 2000, Sitel Philippines has experienced exceptional growth and expansion. Over the past decade we have opened customer experience centers all over Metro Manila and the rural countryside servicing world-class clients and growing our Sitel Barkada to over 20,000 thriving Filipino talents.
1 Doña Julia Vargas Avenue, Pasig City
Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City
Sitel Career Center, EDSA Boni Avenue, Mandaluyong City
Robinsons Luisita, Mac Arthur Highway, Hacienda Luisita, Tarlac City
Baguio City Economic Zone, Loakan Road, Peza Complex, Loakan, Baguio
Eastville Citywalk, San Pedro National Highway, Puerto Princesa City, Palawan
Sitel’s presence in the Philippines
Sitel has 14 sites in the Phlippines, we are the only company that focuses on expanding our presence in the countryside. Know more about our sites:
As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
In the Philippines, Sitel opened in 2000 and has grown rapidly throughout the country. We serve 65 global clients across our 14 sites with our 20,000+ strong barkada.
Our values guide the way we work with our customers and with each other.
Sitel Philippines is a community of barkadahan. We grow together, support each other’s interests, understand and accept each other’s individuality, and influence each other to become the best version of ourselves.
Because we believe that the employee experience is the best customer experience, we harness the power of innovative technology to empower our people to build emotional connections with your customers.
COUNTRYSIDE EXPANSION
FLIP Program
Countryside expansion is a key Sitel strategy focused on developing greenfield areas and bringing job opportunities and training workshops to the rural countryside.
CONSTANT INNOVATION
Sitel understands the importance of continuous improvement and innovation. We invest in technology and digital solutions to bolster our capabilities.
EXTENSIVE TRAINING
Transportation Program
Talent development is an important aspect of Sitel’s business. Workshop opportunities are regularly available to Sitel associates while Sitel Academy offers full training and educational opportunities to all aspiring BPO professionals.
LEADERSHIP DEVELOPMENT
Sitel Philippines provides a wide range of leadership programs and promotion opportunities. We constantly strive to populate our leadership teams with local talents.
BEST-IN-CLASS BENEFITS
Hover Box Element
All is Well—our best-in-class Total Rewards Program—is a reflection of our culture that celebrates diversity and inclusion.
DIVERSITY & INCLUSION
Sitel Philippines fosters a fully inclusive and safe work environment and equally recognizes and supports underrepresented groups in the workforce including women, ethnic minorities, LGBTQ+ and PwDs.
COMMUNITY BUILDING
Sitel invests in uplifting the communities where we operate. Through a variety of corporate social responsibility campaigns, we focus on creating sustainable environments and resilient communities.
BARKADA CULTURE
At Sitel we cultivate an engaging barkada culture among employees creating an uplifting and inspiring community of support, friendship and encouragement in the workplace.
Our stories. Our empowered voices.
Read the stories from our Sitel Kabarkadas, our #SitelHeroes.
Icky Reymundo
Icky volunteers to ferry our food packs from the site to our agents’ accommodations via bike! So, our vans can be reallocated to other much-needed routes. Thank you! #SalamatBarkada #SitelHeroes
Cristina Pierson
“We should do whatever we can to help, or at the very least make other people’s lives that much easier, in our own little ways. It’s not really much considering what our front liners do for us.” Sitel Princesa has supported the Puerto Princesa Underground River (PPUR) Partners Foundation to help the community-based sustainable tourism (CBST) families in Palawan.
Gail Aluyen
"Crossdressers like me are still not widely accepted in all workplaces. And here comes Sitel, making a difference as they embrace the people-first culture. I was accepted wholeheartedly. It is now my turn to inspire others and be an instrument in spreading the word to my brothers and sisters from the Pride Community on what Sitel has to offer and how welcoming Sitel is."
Michael Carino
"We have different experiences, but trans women have experiences that do parallel with the whole fabric of what womanhood is. Embracing trans women, listening to their stories, enriches what womanhood is. It expands it and makes it even better. Being LGBT, it was great to be a part of a company that had so much respect for the LGBT community, Diverse workplace, open culture, smart coworkers."
Bryce Kiguchi
“At 14 years with the company, my relationship with Sitel is the longest one I have ever been in and I couldn’t be happier. Sitel promotes Inclusion and truly lives up to its promise. I felt loved and accepted by my Sitel family for who I truly am.”
Jehn Michael Gloria
“I had been kicked out of law school when I arrived in Palawan and picking myself up again was a challenge. At Sitel I learned to believe in myself again. The company gave me the opportunity to realign my goals, earn for myself and connect with my peers.”
Leonides Sido
“Before starting my BPO career, I worked as a janitor and in the market as a bag carrier. Sitel gave me the chance to go through the Sitel Academy program and now I am building my career in the customer service industry and helping others do the same.”
Charles Nonog
“Sitel has given me countless opportunities. As a communications specialist I was able to travel the country and share my advocacy and even cross borders in my quest to create a program to help build meaningful connections between agents in the Philippines and our clients around the world.”