As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brand’s unique vision and goals, we continuously ask “what if?”, applying our expertise to create innovative solutions that reduce customer effort. We are redefining the contact center by pairing innovative solutions with the human touch, emotion and empathy of our people.
With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in over 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
Because we believe that the employee experience is the best customer experience, we harness the power of innovative technology to empower our people to build emotional connections with their customers.