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Sitel® Philippines is one of the country’s leading providers of Customer Experience products and solutions. Opening its doors in 2000, Sitel Philippines has seen exceptional growth and expansion, operating in 20+ sites and thriving together with our 37,000+ associates.

1 Doña Julia Vargas Avenue, Pasig City
Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City
Sitel Career Center, EDSA Boni Avenue, Mandaluyong City
Robinsons Luisita, Mac Arthur Highway, Hacienda Luisita, Tarlac City
Baguio City Economic Zone, Loakan Road, Peza Complex, Loakan, Baguio
Eastville Citywalk, San Pedro National Highway, Puerto Princesa City, Palawan

Sitel Group® in the Philippines

15+ Hubs. 40,000+ Associates.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brand’s unique vision and goals, we continuously ask “what if?”, applying our expertise to create innovative solutions that reduce customer effort. We are redefining the contact center by pairing innovative solutions with the human touch, emotion and empathy of our people.

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in over 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Because we believe that the employee experience is the best customer experience, we harness the power of innovative technology to empower our people to build emotional connections with their customers.

COUNTRYSIDE EXPANSION

FLIP Program

Countryside expansion is a key Sitel strategy focused on developing greenfield areas and bringing job opportunities and training workshops to the rural countryside.

CONSTANT INNOVATION

Sitel understands the importance of continuous improvement and innovation. We invest in technology and digital solutions to bolster our capabilities.

EXTENSIVE TRAINING

Transportation Program

Talent development is an important aspect of Sitel’s business. Workshop opportunities are regularly available to Sitel associates while Sitel Academy offers full training and educational opportunities to all aspiring BPO professionals.

LEADERSHIP DEVELOPMENT

Sitel Philippines provides a wide range of leadership programs and promotion opportunities. We constantly strive to populate our leadership teams with local talents.

BEST-IN-CLASS BENEFITS

Hover Box Element

All is Well—our best-in-class Total Rewards Program—is a reflection of our culture that celebrates diversity and inclusion.

DIVERSITY & INCLUSION

Sitel Philippines fosters a fully inclusive and safe work environment and equally recognizes and supports underrepresented groups in the workforce including women, ethnic minorities, LGBTQ+ and PwDs.

COMMUNITY BUILDING

Sitel invests in uplifting the communities where we operate. Through a variety of corporate social responsibility campaigns, we focus on creating sustainable environments and resilient communities.

COMPANY CULTURE

At Sitel Group®, we cultivate an engaging culture among employees creating an uplifting and inspiring community of support, friendship, and encouragement in the workplace.

Our stories. Our empowered voices.

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