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Sitel Blog and News

NEWS: Sitel Tarlac associates donate blood to Red Cross anew

  Sitel Tarlac kabarkadas paid it forward again to the community by donating blood to the Philippine Red Cross recently. Twenty-nine associates donated blood during the Philippine Red Cross May Dugong Bayani Bloodletting, held at the Tarlac Site 2 Multipurpose…

BLOG: Kabarkada SitelFit Stories

“Life truly begins at 40,” said Michelle Sandaga, Coach from Sitel Baguio. When she reached this age, she has joined SitelFit and became more conscious about her health.  “Since then, simple healthy habits have become the foundation of my life.…

NEWS: Baguio and Benguet job-seekers get training, career opportunity from Sitel Academy-UCP

  Two training programs by the Sitel Academy-University and Community Partnership Program (UCP) are giving job-seekers in Baguio City and Benguet towns a chance at rewarding careers in Sitel. Launched in May, the Sitel Academy Barangay Amazing Race (BAR) and…

NEWS: SITEL® Baguio hosts Diversity, Equity, and Inclusion panel

    MANILA – June 23, 2021 – Sitel Group® brought together a panel of LGBTQ+ experts, allies, and volunteers for their recently held Barkada Tambayan Summit. During the digital event, held over video conferencing, the panel discussed the importance…

NEWS: SITEL® Philippines celebrates Inclusion and Diversity during Pride Month 2021

MANILA – June 30, 2021, Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, commemorated Pride Month 2021 with a month-long celebration of inclusion and diversity, reinforcing its commitment to supporting the LGBTQIA+ community, providing a…

NEWS: Through art and baking, Sitel Baguio eases life for abuse survivors

Last June 11, eve of Independence Day, a team from Sitel Baguio visited Regional Haven for Women and Girls, a home in Baguio City run by the Department of Social Welfare and Development (DSWD). The facility provides temporary shelter to…

NEWS: 40+ Sitel Baguio associates and staff donate blood

47 Sitel Baguio associates donated blood during the 14th May Dugong Bayani Bloodletting (Photo courtesy of Marifi Soriano) Kabarkadas across Philippine sites have been doing initiatives to help their respective communities get through the rigors of the pandemic. Sitel OJV-Technopoint,…

Sitel Pride Barkada | Bryce Kiguchi: “People do change”

No one talked about sexuality when Bryce Kiguchi was growing up. His family was Catholic and avoided talk along those lines. “It was more of a taboo topic. We basically swept the issue [him being gay] under the rug,” said…

NEWS: 180+ associates in quarantine get care packages from Sitel Palawan leadership

Some 189 associates who were staying in quarantine recently received care packages from Sitel Palawan leadership. In April, a surge in COVID-19 cases was recorded in Puerto Princesa City, prompting the local government to place the city’s five largest villages…

Sitel Pride Barkada | Toni Ros: Dressing up to express

On her account’s fifth anniversary gala in 2016, Toni Ros, a coach at Sitel Pioneer, wore a black-and-white mermaid-cut evening gown. With her crystal string earrings and necklace, she looked every bit like the princesses in the storybooks that she…

NEWS: SITEL® Academy partners with Western Philippines University

  MANILA – May 28, 2021, Sitel® recently partnered with Western Philippines University (WPU) in Palawan to provide a series of essential leadership training workshops and seminars. The event was held in tandem with the university’s Student Week Celebration. The…

Blog: Romano Robregado: Electronics engineer reboots career, restarts as award-winning chat agent

In Sitel, people are given opportunities to start over. Many associates had other careers before Sitel, and some would surprise you with how distant their original fields are to customer service or business process outsourcing. Romano Robregado is one such…

BLOG: Charlene Buhayang: Worried redeployed associate becomes top agent

More than a year ago, Charlene Buhayang found herself in a conundrum: the financial campaign she was a part of was ending. She and her teammates were being redeployed to another campaign, and the idea of starting over again filled…

BLOG: Kabarkada Community Pantry benefits residents, workers

“Kumuha ayon sa pangangailangan. Magbigay ayon sa kakayahan (Get only what you need. Give what you can)” read the tarpaulin hanging over the community pantry at the OJV Grounds, Pasig City, May 15. The community pantry – a makeshift store…

NEWS: SITEL® Philippines champions the language of inclusion at Philippine Workplace Inclusion Forum 2021

  MANILA – May 12, 2021, Sitel Group® threw its full support behind the first Philippine Workplace Inclusion Forum with a gold sponsorship. The forum was presented by the Philippine Financial Inter-Industry Pride (PFIP) in partnership with the Women Inter-Industry…

NEWS: SITEL® Palawan Leader Named PMAP Palawan Chapter President

  MANILA – April 26, 2021, Cristina Pierson, Leadership Development Manager, MAX SME, and WeLead Member, has been appointed the new People Management of the Philippines (PMAP) Palawan Chapter President. In her new role, Pierson looks forward to uplifting and…

NEWS: SITEL® Encourages Employee Health and Wellness with SitelFit in 2021

  MANILA – April 15, 2021, Sitel Group®, a global leader in end-to-end customer experience (CX) products, and solutions reinforces its commitment to the health and wellness of its employees with exciting new programs and initiatives to the Sitel global…

Chat agent types way to championship with speed and sass

The enemy spaceships approached, orbs of light hovering in space. John Jozal Maniaol knew that they would fire at him anytime and blow him up along with his own ship. Fingers flying on his keyboard, Jozal released shot after shot,…

NEWS: Children in need receive gifts from Sitel Palawan anew

A total of 32 children living in a home run by the City Social Welfare Department (CSWD) recently received gifts from Sitel Palawan kabarkadas. An eight-person contingent, led by Hazel Jovellanos, Director of Operations, and Rainer Immand, Senior Operations Manager,…

NEWS: Sitel Academy signs MOU with Baguio City

On March 1, 2021, Sitel and the Baguio City government signed a memorandum of understanding (MOU) that will provide city residents employment opportunities and aid in the city’s economic recovery. The signing ceremony was held at the Baguio City Hall,…

NEWS: Sitel Palawan hailed as Puerto Princesa’s ‘Most Exemplary’ employer

Sitel Palawan on March 3 was awarded Most Exemplary Employer by the Puerto Princesa City government. The BPO leader was among the individuals and organizations in 12 categories recognized during the Mayor’s Awards, held at the City Coliseum as part…

BLOG: Sitel Philippines Celebrates Women this March

Women leaders from the global Sitel share their tips on career success (Photo from L-R: Chie Fortuna, VP for Operations; Eden Gutierrez, VP for Operations – Palawan; Fatima Tigas, Director for Strategic People Programs) Sitel highlights women in the workplace…

NEWS: Sitel Academy Partners with Tarlac State University Anew

MANILA – Feb 2021 Sitel signed a new Memorandum of Understanding (MOU) with Tarlac State University (TSU) to provide continued assistance in shaping the university’s computer studies curriculum and provide opportunities for world-class communications and customer experience training to TSU…

NEWS: Sitel Academy and Don Bosco Technical Institute partner to provide immersive work experiencesfor students

MANILA – Feb 2021 Sitel signed a Memorandum of Understanding (MOU) with Don Bosco Technical Institute (DBTI) to provide essential skills training and an end-to-end immersive work experience program for roughly 350 high school students. The partnership between Sitel and…

NEWS: Sitel Joins FEU for Innovative Virtual Job Fair

MANILA – Feb 2021 Sitel, through its learning and development program Sitel Academy, joined Far Eastern University (FEU) for their very first university-wide virtual job fair. The event, entitled Online Recruitment Exclusive for Tamaraws (ORE Tams), was digitally attended by…

BLOG: With Grit and Street-smart, Millennial Sitel Executive Conquers World

Jorelle Robles started his career as a producer for a television network. It was after 7 years that he decided to take a jump from the world of media, to the corporate world. Even without the right experience he gambled,…

BLOG: Sitel Kabarkada shares efforts in saving Batanes’ beauty

One of the top tourist destinations in the Philippines, Batanes is known for its pristine natural environment. Travelers come to this archipelagic province at the country’s northernmost part to enjoy the mild weather, the rolling hills dotted with quaint stone…

NEWS: SITEL® Appoints Vice President for Human Resources PHANZ

MANILA – Feb 2021 Sitel Group® recently announced the appointment of Pamela Donato, a veteran HR executive and BPO professional, as its new Vice President for Human Resources for the Philippines, and Australia & New Zealand (ANZ). Donato brings with…

BLOG: CXpert Winner Sheila Valerio: From Self-Doubter to Sitel’s Best

“I felt so little.” This is how Sheila Valerio describes herself when she applied for a customer service associate position at Sitel Baguio. She was comparing herself with the other applicants, who mostly had college diplomas or college-level education.  Coming…

NEWS: Sitel Palawan renews ties with Puerto Princesa employment office

Sitel Palawan and the City Public Employment Office in Puerto Princesa have lined up initiatives that will generate more jobs in the city. On January 20, Darrell Jay Maon, Sitel Academy University and Community Partnership Ambassador, met with Demetrio Lopez,…

NEWS: Sitel Baguio prolongs Christmas for Baguio and Tuba’s disadvantaged

For underprivileged residents of two villages in Baguio City and Tuba, Benguet, Christmas extended its run when they received gifts from Sitel Baguio. On January 20, a team from Sitel Baguio distributed slippers and toys among single mothers, their children,…

NEWS: Sitel Palawan offers stable jobs “in paradise” to El Nido folks

  A total of 179 applicants took the chance to “work in paradise” during Sitel Palawan’s MAX Recruitment in Paradise on January 21 and 22. Held at MAXhub El Nido at the Caltex Building in Barangay Corong-corong, El Nido, the…

NEWS: Sitel MAXhub La Union joins medical mission, gives food supplements to folks

Sitel MAXhub La Union recently participated in a medical mission organized by the San Fernando City Government. Held on December 15, 17, and 20, 2020 and January 4, 2021, the Task Force UMISU (Umay Mangted iti Sumbat) Medical Mission was…

NEWS: Sitel Palawan Returns to Home for Children in Need, Brings Gifts

Our Sitel Palawan’s My Associate Experience (MAX) team, led by Eden Gutierrez, Vice President for Operations, visited the Group Homes for Children, a child-caring institution run by the City Social Welfare Department in Puerto Princesa City, bringing with them gifts…

Introducing the New iCON Chat Bot 2.0

The new and improved iCON Chat Bot is now live! Sitel’s Barkada Referral Program is now easier and faster! You can now refer applicants through our newest digital Kabarkada—SAMI! SAMI or Sitel Automated Messaging Intelligence is the newest iCON Referral…

‘Kapit Lang’: A New Year Message from Ravi

Dear Sitel Barkada, Happy New Year! I really hope that you were able to Rest, Recharge and Reset during the holiday break. I also hope that you were able to travel back to your hometown and be with your family…

‘Chatty’ Kenny wins Sitel Philippines Q3 CXperts Challenge

Kenny delos Reyes, CXperts Challenge  Q3 Winner When you’re a customer service associate, you’re expected to be ready to talk for as long as it takes to resolve the customer’s concern. But you also need to be straightforward enough to…

NEWS: Sitel Baguio Leadership Team become ‘heroes for a day’ for Itogon children in need

  Sitel Baguio Leadership Team dressed up as superheroes while paying a visit at Bethesda Children’s Home (Photo courtesy of Kate Basawil) The children and youth staying at a charitable non-government organization in Itogon, Benguet had the time of their…

MAX Kapwa Story: Jhun del Ponso, a hero in action

Towns of Bato and Guinobatan, Cam Sur, Typhoon Rolly and Ulysses, 101st Search and Rescue Support Group, Inc – Composite “I wanted to help and make a difference. It may not be as huge as others but for me, saving…

Our Promise: Learn, Lead & Grow with the Sitel Barkada

  The last five months have seen many changes happening on the way Sitel presents itself to the world, especially to one of our main publics, our job applicants. In June, we launched the Candidate Engagement Platform, powered by Harver,…

NEWS: Sitel Academy to enhance Pateros Technological College’s communication and tech skills program

Pateros Technological College signs a memorandum of partnership with Sitel Academy    More than 300 students every semester in Pateros Technological College (PTC) will have access to world-class business process outsourcing training after the school signed a memorandum of understanding…

Message from Ravi: MAX Week puts associates front and center

  October 2, 2020 Dear Sitel Barkada, Of all the celebrations that we hold at Sitel, one occupies a special place in the hearts of the entire Sitel Barkada: the Customer Service Week, which happens on the first week of…

NEWS: Sitel launches new Sitel MAXhub in El Nido, Palawan bringing jobs and training closer to the community

  The newest Sitel MAXhub in El Nido, Palawan equipped with state of the art facilities Fresh off the heels of launching Sitel MAXhubs in North Luzon, global business process outsourcing (BPO) firm, Sitel, launches its first Maxhub in El…

NEWS: Sitel Baguio provides livelihood to displaced bus and jeepney drivers

Sitel hires displaced Baguio transport workers impacted by the global pandemic Sitel has extended employment opportunities to bus and jeepney drivers in Baguio that have been unable to work due to the global health crisis. Over 30 displaced drivers were…

Message from Ravi: Introducing EXP+™: simplifying end-to-end CX services

September 14, 2020   Dear Sitel Barkada,    Athletes practice something called “self-talk”.  Here, the athlete literally tells herself statements as a way to mentally prepare for an upcoming game. She tells herself something like, “I can do it” or…

Message from Ravi: At Sitel, we work hard and play hard

August 28, 2020 Dear Sitel Barkada, In Sitel, we take fun seriously. From theme days to anniversary concerts to fitness programs, we make it a point to not only work hard, but play hard, too. Work pays the bills, but…

BLOG: Sitel’s CPO Shares Her Fitspiration Story

Chief People Officer Haidee Enriquez with Coach Sot from 360 Fit Teams during the SitelFit live fitness talk As a teenager in Palawan during the 70s, Haidee Enriquez, Sitel’s Chief People Officer PHANZ, led an active lifestyle. In high school,…

Message from Ravi: 1M-point goal reached in record time

August 14, 2020 Congratulations, Sitel Barkada! We have reached our one-million-point target in the Step Forward, Give Back Challenge. And we’re just half-way through the month. As we have pledged in the beginning, Sitel Group is donating $15,000 to the…

BLOG: SitelFit reaches 1M-point goal in its ‘Step Forward, Give Back Challenge’

SitelFit has partnered with UNICEF in the ‘Step Forward, Give Back Challenge’ where proceeds will help children around the world. (Photo courtesy: UNICEF Philippines) Twelve days into August, Sitel Group has reached its goal of gaining 1 million United Heroes…

Message from Ravi: Sitel MAXhubs bring career opportunities to communities and OFWs

August 7, 2020 Dear Sitel Barkada, In the last two months, we have opened several new facilities called MAXHubs. These are former Internet shops, restaurants, and event halls we converted into brick-and-mortar contact centers. Although smaller than a typical Sitel…

NEWS: Sitel Academy Partners with Schools to Provide Students with Online Skills Training

Sitel reinforces its commitment to skills training and education by strengthening collaborative partnerships with universities,  colleges, and technical vocational institutions in the Philippines. Through these partnerships, Sitel provides a variety of informative online classes to students via webinars and Facebook.…

Message from Ravi: New SitelFit challenge a chance to help protect the vulnerable

July 31, 2020 Dear Sitel Barkada, Today, Muslims in the Philippines are celebrating Eid al-Adha, or the Feast of Sacrifice. Sitel Philippines joins the Muslim community in promoting love and kindness, values which this celebration stands for. If Sitel were…

BLOG: Kabarkada’s road to CXperts

Being an outsider is a feeling Omar Tolentino knows very well. He was born to a Filipino family in Saudi Arabia, where they lived for 15 years until they returned to the Philippines in 2013. The 16-year-old Omar found himself…

Weekend Report from Ravi: Sitel hails “behind-the-scene” Kabarkadas

  July 24, 2020 Dear Sitel Barkada, The pandemic has given all of us in Sitel challenges we have to surmount. Some teams have to go above and beyond their usual responsibilities, and we owe to them the stable place…

NEWS: SITEL CPO highlights the pivotal role HR professionals play during COVID-19 at the virtual Asia CEO Forum “The Future of Work”

Sitel PHANZ CPO Haidee Enriquez with other business leaders during the virtual Asia CEO Forum “I believe that it is in difficult situations like the one that we are facing now that HR leadership really shines through”, shared Haidee Cabanag…

Weekend Report from Ravi: Sitel recognizes ‘heroes’

Our Sitel Heroes in action during the pandemic July 17, 2020 Dear Sitel Barkada, To say that the pandemic has changed the way we do things is an understatement. After all, we have no choice but to embrace change. But…

NEWS: Sitel Philippines supports the Call Center Association of the Philippines’ partnership with Caritas Manila to Protect those in Need from COVID-19

Caritas Manila, in partnership with the Call Center Association of the Philippines’ (CCAP), distribute donations to less fortunate families Sitel joins fellow call centers in the Philippines to support the Call Center Association of the Philippines’ (CCAP) fundraising project in…

Weekend Report from Ravi: Make 2020 a “year of wonder” with free learning resources

July 10, 2020 Dear Sitel Barkada, Eminent scientist Isaac Newton was still a college student when the Great Plague of London struck England in 1665. The plague forced universities to send students to their homes, including Newton. Confined at his…

NEWS: Sitel Princesa’s continued efforts contribute P16.7M to the Puerto Princesa economy

Sitel Princesa’s VP for Operations Eden Gutierrez during the plenary with the Puerto Princesa City officials Since the Enhanced Community Quarantine in March, Sitel Princesa, a greenfield location for global business process outsourcing firm Sitel in the Philippines, has been…

Weekend Report from Ravi: Reinforcing Safety Protocols

July 3, 2020 Dear Sitel Barkada, On June 23, the Department of Health reported 1,150 new COVID-19 infections, the highest number of cases reported in one day in the country so far. This prompts me to remind you to be…

NEWS: Sitel offers more work from home opportunities with the launch of MAXhubs

Sitel brings jobs closer to applicants in North and Central Luzon As social distancing and stringent health and safety protocols take precedence due to COVID-19, businesses continue to shift existing processes into new ways of working. Sitel, a global business…

Weekend Report from Ravi: Sitel PH takes pride in its digital innovation

June 26, 2020 Dear Sitel Barkada, A wave of innovation is happening in Sitel. In the last three months, we’ve launched a roster of digital tools designed to make lives easier for you, our customers and applicants. Some of these…

BLOG: SITEL bridges gaps in LGBTQI+ situation in the Philippines

Sitel’s safe and fun workplace for the LGBTQ+ community paves the way for a truly diverse and inclusive Philippine society. BY MARKETING AND COMMUNICATIONS TEAM June 23, 2020 You can’t escape these names: Mimiyuuh, Miss Everything, Lloyd Cadena, and Macoy…

Weekend Report from Ravi: Our New Candidate Engagement Platform

June 19, 2020 Dear Sitel Barkada, In my years of working in the business process outsourcing industry, one of the things I’ve learned is that recruitment is very much like a date. In both situations, first impressions last, so you…

NEWS: Sitel Bolsters People Development Programs During COVID-19

The Enhanced Community Quarantine and the current COVID-19 pandemic have had a tremendous impact on the business community. However, for leading global customer experience provider Sitel, the sudden change in business operations and protocols did not mean a shift in…

NEWS: Sitel Academy Provides Virtual Skills Training During Quarantine

Sitel leverages technology to expand reach of Award-winning near-hire training program during COVID-19 As Sitel navigates the challenging task of people management and business operations during the Enhanced Community Quarantine, the company also continues to find ways to help aspiring…

NEWS: Sitel bolsters countryside operations with new expansion creating 1,500 new jobs in Central Luzon

  Tarlac, Philippines. Sitel, a leading global customer care provider, today announced the opening of its 14th customer experience center in Tarlac that will create additional jobs for roughly 1,500 talents in the region. Philippine Government officials, Sitel executives, and…

NEWS: SITEL’s new and improved total rewards program offers mental health services, same-sex partner benefits, HIV/AIDS coverage, and coverage for over aged dependents amongst its many best-in-class features

Through a series of fun and informative roadshows across all of Sitel’s 13 customer experience centers in the Philippines, Sitel launched its new Total Rewards program. Aptly entitled “All is Well”, the newly designed Total Rewards program takes Sitel’s existing…

BLOG: Core values guide Sitel’s business

Sitel Philippines connects many of the world’s best-known brands with their customers every day through voice, chat, social media, and more. As a prominent customer experience (CX) management leader, Sitel handles the customer experiences of clients across all verticals—from Fortune…

Sitel Goes Beyond BPO

From contact center to full suite of customer experience services In a rapidly evolving customer care industry, no single solution fits every client’s needs. Enhancing customer experiences often requires a combination of several capabilities – from business process outsourcing to…

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