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Proven to be an industry stalwart in advocating for an inclusive and dynamic workplace and promoting an inspiring leadership to its associates, Sitel® Philippines was recognized at the Asia Corporate Excellence & Sustainability (ACES) Awards for its outstanding leadership and sustainability endeavors for this year.

Ravi Iyengar, Chief Operating Officer for Asia Pacific, was named one of the Outstanding Leaders in Asia, and Sitel Philippines was among the Top Workplaces in Asia for 2022. The honor is presented to exceptional leaders who have demonstrated sound leadership and successfully applied it to spearhead growth and prominence for the company.

A Passion-Driven Leadership that Enables People

As the COO for Sitel Group® in Asia Pacific (APAC), Ravi is at the helm of supporting business’ growth, driving high-performing, people-centric culture in the region.

In the Philippines alone, Ravi was faced with tough challenges, particularly the COVID-19 pandemic and a myriad of changes in the business, including the integration of SYKES and Sitel Group – which brought our headcount from 20,000 to 40,000. Nonetheless, Ravi’s careful management and passion for people shined through.  He navigated the ‘new normal’ while diligently growing the company’s presence in the country.

Ravi joined Sitel Group in 2011 as Senior Vice President for India’s operations, after which he took on a bigger role as Chief Operating Officer for India in 2013.Ravi became the Chief Operating Officer for APAC in May 2019.

 

Ravi Iyengar, COO Asia Pacific of Sitel Group®, is one of this year’s Outstanding Leaders in Asia

“Handling countries across APAC with thousands of people and experiencing all these changes in a span of a few years was not an easy feat but having amazingly talented people has made all these changes and milestones possible. The integration has gone very smoothly and we have a well-oiled larger organization which is high performing and ready for a stronger growth,” Ravi shared during his panel interview for the ACES.

A Workplace that Puts People First

Since its inception in the Philippines in 2000, Sitel Philippines has seen exceptional growth and expansion, operating in 11 sites across the country. With the acquisition of Sykes Enterprises last 2021, Sitel Philippines has doubled its number in manpower, but its commitment to an inclusive, diverse, and dynamic workplace continues to strengthen and magnify. With strong leadership and core values embedded in the DNA of its associates, Sitel Philippines builds and fosters a safe and equitable workforce where voices and opinions are respected and everyone celebrate each other’s differences.

Sitel® MAX, or My Associate Experience, is our business-wide mindset and methodology for transforming the associate experience. In 2022, Sitel Philippines organized the Sitel MAX Caravan for an immersive experience of our culture.
Sitel® Palawan associates #WorkTogether to preserve and protect the environment. Associates participated in a coastal clean-up activity in the island of Palawan last April 2022.

Learn, Lead & Grow

Anchored on its employee value proposition of Learn, Lead & Grow, Sitel Philippines believes that the success of the business is built on the talents within the team. It continues to invest on its people’s growth and opportunities. Internal talent programs are prioritized through its continuous investment in training and talent and support growth via coaching and mentoring. At Sitel Philippines, emphasis is placed on people development and invests heavily in creating a challenging yet conducive and inclusive environment for all its employees, allowing them to grow personally and professionally.

As one of the Top Workplaces in Asia for this year, Pam Donato, Sitel Philippines VP for HR, shares the company’s initiatives to continually provide a workplace that nurtures the growth and engagement of its employees. “We are thrilled to receive this recognition as this helps validate the efforts made by our associates who are silently making the most impact in our Diversity, Equity and Inclusion (DEI) agenda”. She also adds that apart from the existing Employee Resource Groups (ERG) WELead (for women agenda) and BEProud (for LGBTQIA+ agenda), Sitel Philippines is also looking into establishing ERGs for associates with disabilities and help extend the available roles at Sitel Philippines to Filipinos with disabilities. An enhanced online training program on DEI for all employees and women mentoring program are also planned for roll-out soon.

Sitel® Philippines strongly believes in empowering people at all levels. On August 5, 2022, Sitel Philippines led the forum Women on Top: Women Leaders as Advocates of Change.

The ACES Awards recognizes successful companies and individuals in Asia across two main domains: leadership and corporate social responsibility. The awards recognize services and achievements of businesses, large and small, national and international, for their valuable contributions to their communities and to the world. It is positioned as the most in all of Asia delivering esteemed quality entries, premium experience and extensive media mileage, and continuous and creative management with all stakeholders.

 

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