Some 189 associates who were staying in quarantine recently received care packages from Sitel Palawan leadership.
In April, a surge in COVID-19 cases was recorded in Puerto Princesa City, prompting the local government to place the city’s five largest villages in “hard lockdown ” from April 23 to April 30. The villages were: San Miguel, San Pedro, San Manuel, San Jose, and Sta. Monica.
Several Sitel Palawan were identified either as positive cases or close contacts and had to undergo quarantine for 14 days at a time, either at a government-run quarantine facility for positive cases; or at home for close contacts.
To help them recuperate, the Sitel Palawan leadership provided those associates with care packages, each containing rice, canned goods, fruits, eggs and hygiene supplies. Some associates and leaders from the Operations, HR, IT, Facilities, Recruitment and Engagement teams assembled the care packages and delivered them to associates in quarantine on April 29 and 30 and May 3 and 15.
The associates and leaders who volunteered to pack and deliver the care packages were:
- Bea Palatino (MAX and Employee Engagement Lead)
- Alyka Alivia (Finance Analyst)
- Donavan Quirante (IT Supv)
- Che Escobio (Regional IT Manager)
- Jerome Rubico (Senior Learning Manager)
- Haziel Jovellanos (Director of Operations)
- Elizabeth Lindo (Operations Manager)
- Troi Yap (Sourcing Coordinator)
- Kirk Quirante (Sourcing Coordinator)
- Ermi Lampitoc (IT Specialist)
- Gab Atento (HRIS Coordinator)
- Exe Arzaga (Facilities Coordinator)
- Arvin Balmores (Facilities Coordinator)
About Sitel Group®
As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.