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Sitel works closely with DBTI to give students a rewarding and enriching immersion program

MANILA – Feb 2021 Sitel signed a Memorandum of Understanding (MOU) with Don Bosco Technical Institute (DBTI) to provide essential skills training and an end-to-end immersive work experience program for roughly 350 high school students.

The partnership between Sitel and DBTI is an ongoing collaboration between the two institutions to help senior high school students build essential work skills while simultaneously experiencing the real work environment from job application training, job interview mockups, and on-the-job experiences. “We’re proud to be the top immersion partner for Don Bosco,” said Fatima Tigas, Director, Strategic People Program. “Students have showcased excellent progress and the feedback had been phenomenal. Through our ongoing partnership, we are building a true community in Tarlac and giving more students chances to create a fulfilling career with Sitel and in the customer experience industry.”

The Sitel Academy Program continues to make meaningful and impactful partnerships with learning institutions in Metro Manila and the provinces where Sitel operates. Driven by the company’s “Learn, Lead & Grow with the Sitel Barkada” employee promise, Sitel Academy seeks to bring the company’s extensive training programs and immersive experiences to as many students as possible. Since 2020, Sitel has expanded to a wide roster of online training classes and virtual immersion programs.

For DBTI, Sitel will be providing a work immersion program for roughly 350 senior high school students. The program includes essential skills-building webinars, on-the-job experiences, and coaching from Sitel experts to help students learn more about the business and understand the demands of a highly competitive job market. In addition to learning communication and technical skills, students will also be given a comprehensive Job Application Webinar and Workshop concluding in a mock panel job interview so students can undergo the entire process as realistically as possible.

“This partnership was previously a dream that became a rich and poignant reality,” recalled Gil A. Siongco II, MAEd, MEdLM, AMI Principal, DBTI-Tarlac. “Every year the program grows and our partnership deepens. Sitel has become more than just a BPO, it’s home for many of our alumni who are happily pursuing careers with the company. It’s heartwarming for us to see our students improve, grow, and learn through the programs. Looking forward to continuing this partnership and working with Sitel and taking proactive steps in promoting the BPO industry, community building, and the growth of the economy in Tarlac.”

The MOU signing was a virtual event that brought together representatives from DBTI including DBTI SDB Rector Fr. Jerry T. Santos, MAEd, MEdLM, AMI – Principal Gil A. Siongco II, LPT MAEd Assistant Principal for Academic Affairs-Senior High School Arra Dianne B. Marcelo, LPT, Work Immersion Program Coordinator and Work Immersion Teacher Francis Ion C. Sangil, and Work Immersion Teacher for STEM Francis Giovanni C. David. Sitel was represented by Tigas, Learning Specialist and University and Community Partnership Liaison Marie Grace N. Lulu, and Learning Specialist Neil D. Caronan.



About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.

EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

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