On March 1, 2021, Sitel and the Baguio City government signed a memorandum of understanding (MOU) that will provide city residents employment opportunities and aid in the city’s economic recovery. The signing ceremony was held at the Baguio City Hall, with Mayor Benjamin Magalong and Marlene de Castro, Executive Assistant and Public Employment Services Office Manager, representing the local government. Cashmir Cabalo, University and Community Partnership (UCP) Lead for Baguio, signed on behalf of Sitel.
Among the provisions of the MOU is the Baguio City government promoting Sitel’s strategic people programs that focus on community-capacity building, such as Sitel Academy’s free virtual trainings, virtual career fairs in different barangays, residents becoming company advocates by referring applicants to Sitel.
Baguio City is the latest local government unit Sitel has forged a partnership with through the UCP. UCP partners with local government units and academic institutions to provide Sitel with a ready supply of candidates for its recruitment needs, as well as to promote the growth of the BPO sector by equipping job-seekers with the skills the field requires.
About Sitel Group
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.