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For underprivileged residents of two villages in Baguio City and Tuba, Benguet, Christmas extended its run when they received gifts from Sitel Baguio.

On January 20, a team from Sitel Baguio distributed slippers and toys among single mothers, their children, and persons with disabilities living in Asin Road, Baguio City and Tadiangan, Tuba. The gift-giving, called Barangay Outreach Program, was held with assistance from the Office of the Vice Mayor Faustino Olowan.

Sitel Baguio often holds corporate social responsibilities in poor communities. In December, the company held a series of gift-giving among disadvantaged groups, including the children clients of Bethesda Children’s Home, an institution in Itogon, Benguet, where Sitel Baguio leaders dressed up as popular superhero characters to entertain the kids.

Marielan Arellano, Administrative Assistant at Sitel Baguio, said these activities are held to foster a partnership between the company and its community, as well as to bring joy to the needy, especially during a difficult time like the pandemic.

The Barangay Outreach Program team was composed of the following Sitel Baguio associates and leaders:

  • Tori Padua – Administrative Assistant
  • Marielan Arellano – Executive Admin Assistant
  • Anee Laxamana-Samonte – Senior Manager, Finance
  • Jessa Ann Marie Quijada – Senior Analyst, Finance
  • Cecilia Doyaoen – Finance Analyst
  • Cashmir Cabalo – Learning Specialist
  • Armie Alquiza – Call Monitoring Specialist

Safety protocols, such as wearing of face masks and face shields and physical distancing, were observed during the Barangay Outreach Program.







About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.

EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

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