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A total of 32 children living in a home run by the City Social Welfare Department (CSWD) recently received gifts from Sitel Palawan kabarkadas.

An eight-person contingent, led by Hazel Jovellanos, Director of Operations, and Rainer Immand, Senior Operations Manager, visited Group Homes for Children, an institution maintained by the CSWD that takes care of children in need, on March 20, 2021. Jovellanos and the group brought with them donations of grocery items, school supplies, and toiletries.

The fund used to buy the donations was raised through an initiative by a major retail account in Sitel Palawan. Called Positive Response Rate’s (PRR’s) Empower Sitel to Outreach (PESO), the account pledged to donate Php1 for every PRR survey associates get from customers, with the total collected amount to be donated to charity.

The fund-raising activity run from November through December 2020. Sitel Palawan regularly holds gift-giving activities like this as part of its corporate social responsibility program. In fact, this is not the first time that Sitel Palawan is donating to Group Homes. The BPO leader had visited at least on two occasions, on October and December 2020.



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As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.

EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

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