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Pateros Technological College signs a memorandum of partnership with Sitel Academy 


More than 300 students every semester in Pateros Technological College (PTC) will have access to world-class business process outsourcing training after the school signed a memorandum of understanding with Sitel Academy, Sitel’s corporate social responsibility arm, on Tuesday, September 29, 2020.

The partnership between the two institutions seeks to make the school more responsive to the needs of the BPO industry by strengthening the school’s communications and technical skill development programs.

As provided in the memorandum, Sitel Academy will assist the PTC in creating instructional materials suitable for its Information and Communication Technology curriculum. The instructional materials will be used by students taking Purposive English subject and will be accessed through Triboo, Sitel’s Learning Management System.

Sitel Academy was represented at the MOU signing by Fatima Tigas, Sitel Academy Senior Manager. The PTC-Sitel partnership is both important and timely. Over a thousand first year and second year students from twenty-eight classes across seven disciplines will participate in the program.  Purposive Communications, a general tertiary course will get enhancement from Sitel Academy’s Communication Course for the Future.

The goal of this program is to support the effort of the academe in honing the English communication skills of the students in preparation for their career when they graduate. The fusion of the industry-related training with classroom instructions is one innovative strategy that aims to help the students gain their English communication proficiency. The partnership is a proactive move to prepare the PTCians to meet the demands of the industry in terms of using English as their medium of communication. It will also give them the opportunity to be accommodated for internship and most likely be instrumental for their job placement later when they seek employment.

Purposive Communication, the English program of PTC, is in accordance with the CHED CMO. While the topics are pre-outlined, Sitel Academy is welcome to enhance the content by infusing related and relevant topics coming from its curriculum. Also, the prospect of team teaching is an anticipated activity. The students’ interest to learn from the inputs that the Sitel trainers could be a shot-in-the-arm that they need to gain their confidence to express themselves proficiently in English. When this partnership goal is achieved, the students will get the advantage of getting hired when they eventually graduate from their courses.

This PTC-Sitel partnership is definitely a welcome collaboration to make classroom instructions relevant and perceptive to the demands of the industry and its workforce by producing skilled and communicatively-capable graduates.




About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.

EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

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