MANILA – Feb 2021 Sitel Group® recently announced the appointment of Pamela Donato, a veteran HR executive and BPO professional, as its new Vice President for Human Resources for the Philippines, and Australia & New Zealand (ANZ).
Donato brings with her over 20 years of HR experience. She has led the HR and organizational development of top financial and business process outsourcing companies in the country. The breadth and depth of her experience have provided her with a wide perspective and insight into HR best practices, policymaking, stakeholder management, and strategy development and execution.
Prior to joining Sitel, Donato was the Regional HR Lead for a leading BPO covering the Philippines and Malaysia. She is also currently an officer of the HR Council of the Contact Center Association of the Philippines (CCAP). “I’m thrilled to be joining Sitel,” Donato shared. “The company is doing incredible things and there is still tremendous potential. I look forward to being an empowering leader and working with the amazing teams at Sitel to further develop our end-to-end HR initiatives and implement strategies focused on employee engagement, training and development, and inclusion and diversity.”
In her previous leadership roles, Donato put a keen focus on her advocacies of Education, Inclusion, and Corporate Social Responsibility. She looks forward to further developing these robust and expanding areas in Sitel while enriching the people-focused company culture. Guided by the Sitel employee promise “Learn, Lead & Grow with the Sitel Barkada”, Donato is poised to implement strategies aimed at motivating teams to stretch to grow to allow them to achieve incredible results.
“We’re very excited to welcome Pam to our Sitel Barkada,” said Ravi Iyengar, Chief Operating Officer, Sitel PHANZ. “She has an extensive background in growth-driven strategic HR best practices. Working closely with our Sitel Philippine leaders, she will undoubtedly help grow and expand our people-centric HR programs in 2021 and beyond.”
About Sitel Group
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.