Our Sitel Palawan’s My Associate Experience (MAX) team, led by Eden Gutierrez, Vice President for Operations, visited the Group Homes for Children, a child-caring institution run by the City Social Welfare Department in Puerto Princesa City, bringing with them gifts of school supplies, toys and candies.
Sitel Palawan won the Step Forward, Give Back SitelFit Challenge in August. It had chosen to spend the Php 25,000 prize money by bringing smiles to the children in need staying at Group Homes, who often don’t get much.
Before the team left the institution, some of the children made a request: that the do-gooders return and bring Jollibee with them.
For those who are unfamiliar with the character, Jollibee is the mascot of a Philippine fast-food chain of the same name, a red-and-yellow bee with large eyes and a grin. A household name, Jollibee appears in children’s parties held at the restaurants.
A month after, on December 19, Sitel Palawan returned to Group Homes, but no Jollibee—the mascot at least. They did, however, bring food prepared by the fast-food chain.
“Though we were not able to bring the actual mascot due to Jollibee’s restrictions in compliance with COVID precautions, we brought with us a lot of essential items that they needed,” said Bea Palatino, Employee Relations Specialist.
On top of the tasty meals, 48 Group Home kids also received personal sanitary kits, toys, and candies.
“The kids were more interactive with the team on this second visit,” said Palatino. “They were able to share their stories and more open to participate on all our activities for them.”
Safety protocols like social distancing were observed during the event.
About Sitel Group
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.