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Welcome!

We are excited for you to join our Sitel Barkada!

We want your candidate experience to be the best as possible. Feel free to go through our hiring steps below and learn more about what it means to be part of our Sitel Barkada.

If you are ready, select your location below to take the online assessment.

1 Doña Julia Vargas Avenue, Pasig City
Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City
Sitel Career Center, EDSA Boni Avenue, Mandaluyong City
Robinsons Luisita, Mac Arthur Highway, Hacienda Luisita, Tarlac City
Baguio City Economic Zone, Loakan Road, Peza Complex, Loakan, Baguio
Eastville Citywalk, San Pedro National Highway, Puerto Princesa City, Palawan

As an industry leader, Sitel’s business expertise and global reach empowers its associates to deliver unique customer experiences.

Over three decades, our group has evolved from providing the best experiences in voice support, to extending our capabilities across the omni-channel environment.

Globally, we are 90,000 people in 28 countries speaking 48 different languages.

In the Philippines, Sitel opened in 2000 and has grown rapidly throughout the country. We serve 65 global clients across our 14 sites with our 20,000+ strong barkada.

Our values guide the way we work with our customers and with each other.

Sitel Philippines is a community of barkadahan. We grow together, support each other’s interest, understand and accept each other’s individuality and influence each other to become the best version of ourselves.

Because we believe that the employee experience is the best customer experience, we harness the power of innovative technology to empower our people to build emotional connections with our customers.

What should you expect in our Sitel hiring process?

1. Application and Profiling Interview

We will be asking you some information regarding your career and experience. We want you to be successful so we need to make sure you are a great fit for our job openings.

We have automated this process online to make this easy for you – no calls and no waiting in line.

2. Assessment

Assessments will be the next part of your recruitment journey.

  • A virtual evaluation and online assessment will be administered for you to test your skills and knowledge
  • Language assessment and interview will follow
  • Final Interview

3. Digitized Job Offer

This is where we will discuss about the job and also the compensation and great benefits that await you as you join our #SitelBarkada.

4. Pre-Employment Requirements

All our kabarkadas should complete our pre-employment requirements. We will be providing a list for you on this site so you know exactly what you need to prepare before your first day.

5. New Hire Orientation

We welcome you officially as part of our Sitel Barkada! This is the time for us to get to know each other better as we introduce you to your new barkada family.

Sitel Academy, a pioneering BPO upskilling program that is offered for free, has evolved into a formidable skills development program for near-hires, far-hires, students, opportunity-deprived and differently-abled individuals.

Sitel Academy has been awarded as the 2018 People Management Association of the Philippines (PMAP) People Program of the Year. The program was recognized for providing an inclusive and learner-focused training environment for Filipinos.

Sitel Academy is directed to minimize skills shortages, focus on training skills that are in demand in different verticals. Sitel Academy’s curricula focus on technical core skills (i.e. BPO fundamentals, communication skills, etc.) and non-technical core skills such as critical thinking, structured and logical thinking, and empathetic listening.

Sitel Academy Programs

Near and Far Hire Training

Training programs for candidates who got very close to hiring. These programs include modules that will help fine-tune communication skills and industry knowledge of potential IT-BPO applicants.

Project Robin

Meaningful on-the-job (OJT) training for graduating students.

Pathfinders

IT-BPM Management Training for managers and supervisors from other industries interested in switching to BPO.

Webinars

Sitel Academy supports different communities by hosting free webinars on language and soft skills.

Sitel Academy Plus

We provide inclusive training initiatives to differently-abled individuals.

How Does it Work?

If your language assessment did not turn out as planned, we can definitely help you. You’ve read about our award winning program, so now, you will get to know how to join the academy.

When you join Sitel Academy, your training is free and you even get to receive an allowance during the course of your training.

Here are the Sitel Academy Steps:

  • Your Recruitment Team will reach out to you to join our Sitel Academy training class (and the class details)
  • The length of the classes vary but it typically lasts for 2 weeks or more
  • We will focus on enhancing your language skills through our comprehensive language program conducted by our expert Sitel Academy training team
  • We will run language assessments to gauge your improvement at the end of the class
  • Endorse you again to our recruitment team for program interviews (we’re pretty sure you’d feel more confident this time around after receiving our training)

All is Well is a reflection of our culture that celebrates diversity and inclusion. It is a comprehensive Total Rewards Program designed to cover our associates’ wellness in all aspects – physical, psychological, financial, career, and social (work environment).

To ensure that we can focus on covering the holistic wellness of our Sitel Barkada — our greatest asset — we divided All is Well into four pillars:

  • Competitive compensation package
  • Performance incentive plans
  • Rewards and recognition programs
  • Coverage for Same Gender Partners and Domestic & Common-law Partners
  • HIV/AIDS coverage
  • Voluntary enrollment of over-aged dependents
  • Mental Health coverage
  • Solo parents can enroll both parents and children
  • Unlimited formulary medicine and medicine reimbursement.
  • Optical and dental coverage
  • Bereavement assistance
  • …and more!
  • Salary loans from our partner financial institutions
  • Sitel Perks associate discount program
  • Sitel Fit program
  • State of the art site facilities
  • MAX (My Associate Experience)
  • Track training programs
  • Access to My Academy and Empower Center
  • My Associate Experience Learn Program
1 Doña Julia Vargas Avenue, Pasig City
Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City
Sitel Career Center, EDSA Boni Avenue, Mandaluyong City
Robinsons Luisita, Mac Arthur Highway, Hacienda Luisita, Tarlac City
Baguio City Economic Zone, Loakan Road, Peza Complex, Loakan, Baguio
Eastville Citywalk, San Pedro National Highway, Puerto Princesa City, Palawan

If these values resonate with you, then we have a job for you!

#SitelBarkada embodies the culture of warmth and belongingness – It’s all about friendship, pride and empowerment. It’s all about working hard and having fun in the workplace, while keeping a strong sense of purpose.

At Sitel, we believe that the Employee Experience is the Customer Experience. We truly value our associates and ensure that we all keep Sitel to be a great place to work. We believe that happy associates will deliver the best customer experience to our clients. We want our associates to feel at home, and that they belong.

If you’re ready, select your location below to take the assessment.

Primary Requirements:

  • Government-issued IDs – TIN, SSS, HDMF, PHIC
  • NBI Clearance
  • Transcript of Record (TOR)
  • Background Check (BGC)*
  • Pre-Employment Medical Exam (PEME)/Drug Test (DT)*

Secondary Requirements:

  • Birth Certificate Diploma or any alternate documents BIR 1905 (if previously employed)
  • BIR 2305/BIR 2316 Certificate of Employment (if previously employed)
  • Solo Parent ID for solo parent associate
  • Marriage contract for Married associate
  • Transcript of Record Diploma / Copy of Grades Certificate of Graduation
  • Certificate of Employment (For Former Employees)

*Provided by Sitel

Our new ways of working under the pandemic

Sitel Philippines’ COVID-19 response

Sitel has always given its employees’ health the highest importance. Since the first quarantine was imposed, we have strictly followed all the safety measures required by the Department of Labor and Employment, the Department of Trade and Industry, and the Inter-agency Task Force. Some of those measures are:

  • The Triage procedure for employees who are coming back to the site to work
  • The Online Health Declaration Form; required daily for everyone who enters the site, including all site leaders, no exceptions.
  • Regular scheduled cleaning and disinfection procedures; done daily in production and common areas alike.
  • Targeted deep cleaning procedures in the event of suspected COVID-19 cases, whether or not they are confirmed positive.
  • Shuttle service – point-to-point transportation to and from the Sitel sites and select locations
  • Face mask and shield given to in-center associates to protect themselves while inside and outside our facilities. Also, alcohol and sanitizers are placed at all entrances and other strategic areas so associates may use them at any given time. Disinfecting foot baths are also provided at entrances as added measure.
  • Sitel at Home chosen associates were issued assets to be able to work from home. These includes desktop, WiFi/internet conection, and even WFH provisional allowance.

Our Clinical Triage Process

Step 1:
Complete your health declaration form

Step 2:
Maxicare will validate health declaration

Step 3: 
Proceed to your assigned triage or rapid testing location

Step 4: 
Take the rapid test

Step 5:
Re-entry

For more information about our clinical triage process, you may email barkadamaxconnect@sitel.com

Safety House Rules

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